Hi, how can we help?

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If you have prepared the food and clicked on ‘Mark as Ready’, but the delivery rider has not arrived at the restaurant, you may try calling the delivery rider directly.

Please note that all delivery partners are required to click on ‘I am at Restaurant’ once they arrive. If the delivery partner fails to arrive within 15 minutes after accepting the order and cannot be contacted, please reach out to our Customer Service Team via the options below for further assistance.